AA Refunds

Agencies can submit refund requests and lost ticket applications online at www.aa.com/refunds. Requests will be accepted for any American, American Eagle or AmericanConnection® paper or electronic tickets that are less than 13 months old.

Agencies and customers can also immediately check the status of their refund request.

All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.

Visit our Ticket Refund Site at www.refunds.aa.com* to:

• Request a Refund Online
• Apply for Lost Ticket Refund
• Check Refund Status
• Find Ticket Number

Passenger Refunds Address

American Airlines, Inc.
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
P.O. Box 2000025
Phoenix, AZ 85034

Hours of Operation:

• Refund Customer Service Hours (Central Time)

Monday - Friday
8:30 a.m. - 12:30 p.m.
1:30 p.m. - 4:30 p.m.
Fax: 1-800-892-3447
International Fax: 480-693-2759

For additional information regarding ticket refunds, please visit the Refunds Help page* on our Ticket Refund site.