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Services
Insights
Agency reference
Agency Support contact us
First point of contact for Travel Agent servicing
US / Canada
Mexico / Caribbean / Latin America
Europe / Middle East / Africa
Asia Pacific
Agency Support Contact Center
Operational Hours: Monday - Sunday 7:00 a.m. - 8:00 p.m. (Central Time)
Email:
american.support@aa.com
Phone: 800-621-8489
Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account
SalesLink Services Technical Support
SalesLink Services Technical Support assists with the following:
Sign In/registration issues/questions
Operational Hours: Monday - Friday 9:00 a.m. - 5:00 p.m. (Central Time)
Email:
aasaleslink.support@aa.com
SalesLink Insights
SalesLink Insights Technical Support
Email:
saleslink-insights@aa.com
For any SalesLink Insights reports assistance, please contact your American Airlines account representative for assistance.
Agency Relations
Agency Relations Desk inquiries may include issues involving:
Policy and procedures clarification
Agency communications
GDS problems
PNR research
Paid seats
Check-in
TSA Pre✓®
Operational Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. (Central Time)
Email:
agency.relations@aa.com
AA Refunds
Refund requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.
Agencies and customers can also immediately check the status of their refund request.
All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.
Visit our Ticket Refund Site at
https://www.aa.com/refunds/
:
Request a refund online
Check refund status
Find ticket number
Passenger Refunds Address
:
American Airlines, Inc.
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
P.O. Box 2000025
Phoenix, AZ 85034
For additional information regarding ticket refunds, please visit the
Refunds Help page
on our Ticket Refund site.
Corporate Price Discrepancy
Corporate Pricing Discrepancy Form
:
Complete form
here
Debit Memo Inquiries
Travel Agency Sales and Audit
PHX-RWE-TAA
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Email:
debit.memos@aa.com
Note: A dispute must be filed in ARC Memo Manager or BSP prior to contacting the Debit Memo team
Agency Support Contact Center
Operational Hours:
Spanish/English operational hours: Monday - Sunday 7:00 a.m. – 8:00 p.m. (CST)
Portuguese operational hours: 8:00 a.m. – 9:00 p.m. (BRT)
Phone Contacts
(Dial 3, option 5 and input 7-digit IATA number)
Email:
Portuguese:
american.support.br@aa.com
Spanish/English:
american.support@aa.com
SalesLink Services Technical Support
Spanish/English operational hours: Monday - Friday 6:00 a.m. – 8:00 p.m. (CST)
Portuguese operational hours: 8:00 a.m. – 9:00 p.m. (BRT)
Phone Contacts
(Dial 3, option 5 and input 7-digit IATA number)
Email:
Portuguese:
american.support.br@aa.com
Spanish/English:
american.support@aa.com
Agency Relations
Agency Relations Desk inquiries may include issues involving:
Policy and procedures clarification
Agency communications
GDS problems
PNR research
Paid seats
Check-in
TSA Pre✓®
Operational Hours: Monday – Friday 8:00 a.m. – 5:00 p.m. (Central Time)
Email:
agency.relations@aa.com
Corporate Price Discrepancy
Corporate Pricing Discrepancy Form
:
Complete form
here
Debit Memo Inquiries
Travel Agency Sales and Audit
PHX-RWE-TAA
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Email:
debit.memos@aa.com
Note: A dispute must be filed in BSP prior to contacting the Debit Memo team
Agency Support Contact Center
Australia
american.support.au@aa.com
New Zealand
american.support.nz@aa.com
Japan
american.support.jp@aa.com
South Korea
american.support.kr@aa.com
China
american.support.cn@aa.com
Asia Pacific offline markets
american.support.sea@aa.com
Regional phone numbers can be found on
https://www.aa.com/phones
choose Travel Agent option on the main menu.
Operational Hours: Monday - Friday 9:00 a.m. to 6:00 p.m. local time:
Sales Services Technical Support
Please contact Agency Support Contact Center for the following item:
Waiver Request processing issues/questions
Please contact
AASaleslink.support@aa.com
for the following item:
Sign In/Registration issues/questions
Agency Relations
Agency Relations Desk inquiries may include issues involving:
Policy and procedures clarification
Agency communications
GDS problems
PNR research
Paid seats
Check-in
TSA Pre✓®
Operational Hours: Monday – Friday 8:00 a.m. – 5:00 p.m. (Central Time)
Email:
agency.relations@aa.com
Corporate Price Discrepancy
Corporate Pricing Discrepancy Form
:
Complete form
here
Debit Memo Inquiries
Travel Agency Sales and Audit
PHX-RWE-TAA
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Email:
debit.memos@aa.com
Note: A dispute must be filed in BSP prior to contacting the Debit Memo team
Agency Support Contact Center
Operational Hours: Vary by location
Please contact the
applicable phone number
based on country location.
SalesLink Services Technical Support
SalesLink Services Technical Support assists with the following:
Sign In/registration issues/questions
Operational Hours: Monday - Friday 9:00 a.m. - 5:00 p.m. (Central Time)
Email:
aasaleslink.support@aa.com
Agency Relations
Agency Relations Desk inquiries may include issues involving:
Policy and procedures clarification
Agency communications
GDS problems
PNR research
Paid seats
Check-in
TSA Pre✓®
Operational Hours: Monday – Friday 8:00 a.m. – 5:00 p.m. (Central Time)
Email:
agency.relations@aa.com
AA Refunds
Refund requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.
Agencies and customers can also immediately check the status of their refund request.
All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.
Visit our Ticket Refund Site at
https://www.aa.com/refunds/
Request a refund online
Check refund status
Find ticket number
Passenger Refunds Address
American Airlines, Inc.
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
P.O. Box 2000025
Phoenix, AZ 85034
For additional information regarding ticket refunds, please visit the
Refunds Help page
on our Ticket Refund site.
Corporate Price Discrepancy
Corporate Pricing Discrepancy Form
:
Complete form
here
Debit Memo Inquiries
Travel Agency Sales and Audit
PHX-RWE-TAA
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Email:
debit.memos@aa.com
Note: A dispute must be filed in BSP prior to contacting the Debit Memo team