*/
SalesLink contact us
  • SalesLink Services Call Center  

    • Operational Hours: 24/7
    • Miscellaneous Queue: QP/CHI100/11 (Sabre GDS only)
    • Email: american.support@aa.com
    • Phone: 800-621-8489 (covered accounts)
    • Phone: 817-963-5588 (non-covered accounts)

  • SalesLink Services Technical Support  

    • SalesLink Services Technical Support assists with the following:
      • Sign In/registration issues/questions
      • Waiver request processing issues/questions
      • AA internal usage guidelines/issues/questions
    • Operational Hours: Monday - Friday 8:00 a.m. - 7:00 p.m. (CST)
    • Phone: 800-727-2422
    • Email: aasaleslink.support@aa.com

  • SalesLink Insights  

    • SalesLink Insights Technical Support

    • For any SalesLink Insights reports assistance, please contact your American Airlines account representative for assistance.

  • Agency Relations  

    • Agency Relations Desk inquiries may include issues involving:
      • Policy and procedures clarification
      • Agency communications
      • GDS problems
      • PNR research
      • Paid seats
      • Check-in
      • TSA Pre✓®
    • Operational Hours: Monday - Friday 8:30 a.m. - 6:00 p.m. (CST)
    • Email: agency.relations@aa.com
  • AA Refunds  

    • Agencies can submit refund requests and lost ticket applications online at Refunds. Requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.

    • Agencies and customers can also immediately check the status of their refund request.

    • All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.

    • Request a refund online
    • Apply for a lost ticket refund
    • Check refund status
    • Find ticket number

    • Passenger Refunds Address:
    • American Airlines, Inc.
    • Attention: Passenger Refunds
    • 4000 E. Sky Harbor Blvd.
    • P.O. Box 2000025
    • Phoenix, AZ 85034

    • Hours of Operation:
    • Refund Customer Service Hours: Monday - Friday 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 4:30 p.m. (CST)
    • Fax: 800-892-3447
    • International Fax: 480-693-2759

    • For additional information regarding ticket refunds, please visit the Refunds Help page on our Ticket Refund site.

  • AA Reservations  

    • AA Flight Information: 800-223-5436
    • Domestic/International Reservations: 800-433-7300
    • Tariff: 800-468-3273

  • AirPass  

    • Reservations:
    • Operational Hours: All Working Days - 24/7 (CST)
    • Phone: 800-433-6464 or 800-433-6355 option 3
    • Website: www.airpass.aa.com

    • Customer Service:

    • Sales & Support:
  • Business Extra  

    • Reservations:
    • Operational Hours: 7 days per week from 6:00 a.m. - 12:00 a.m. (CST)
    • Phone: 800-433-1790

    • Customer Service:
    • Operational Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. (CST)
    • Phone: 800-457-7072
    • Email: business.extra@aa.com

  • Debit Memo Inquiries  

    • Travel Agency Sales and Audit
    • PHX-RWE-TAA
    • 4000 E. Sky Harbor Blvd.
    • Phoenix, AZ 85034

    • Email: debit.memos@aa.com

  • Electronic Support Desk  

    • Electronic Support Desk (ESD) inquires include:
      • ATO/AA Processing Errors
      • Ticketing Functionality Errors
      • Agency Processing Errors (other than date/time/routing changes)
      • NOGO to OK approved status changes
    • Operational Hours: Monday - Friday 9:00 a.m. - 5:30 p.m. (CST)
    • Phone: 800-233-3229
    • Email: electronic.support@aa.com

  • Ticket Redemption Center  

  • Other AA Department Phone Numbers  

    • Service name Phone numbers
      AA Cargo & Priority Parcel 800-227-4622
      AA Group & Meeting Travel 800-221-2255
      AA Meeting Services 800-433-1790
      AAdvantage Member Desk 800-882-8880
      AAdvantage Gold Desk 800-848-4653
      AAdvantage Platinum Desk 800-843-3000
      AAdvantage Executive Platinum Desk 800-843-6200
      Admiral's Clubs 800-237-7971
      American Airlines Vacations 800-321-2121
      Baggage Customer Service 800-535-5225

  • SalesLink Services Call Center  

  • SalesLink Services Technical Support  

  • Agency Relations  

    • Agency Relations Desk inquiries may include issues involving:
      • Policy and procedures clarification
      • Agency communications
      • GDS problems
      • PNR research
      • Paid seats
      • Check-in
      • TSA Pre✓®
    • Operational Hours: Monday – Friday 8:30 a.m. – 6:00 p.m. (CST)
    • Email: agency.relations@aa.com
  • Debit Memo Inquiries  

    • Travel Agency Sales and Audit
    • PHX-RWE-TAA
    • 4000 E. Sky Harbor Blvd.
    • Phoenix, AZ 85034

    • Email: debit.memos@aa.com

  • Sales Support Center  

    • Operational Hours: Monday - Friday 9:00 a.m. to 6:00 p.m. local time:

  • Sales Services Technical Support  

    • Please contact Sales Support Center for the following items:
      • Sign In/Registration issues/questions
      • Waiver Request processing issues/questions

  • Agency Relations  

    • Agency Relations Desk inquiries may include issues involving:
      • Policy and procedures clarification
      • Agency communications
      • GDS problems
      • PNR research
      • Paid seats
      • Check-in
      • TSA Pre✓®
    • Operational Hours: Monday – Friday 8:30 a.m. – 6:00 p.m. (CST)
    • Email: agency.relations@aa.com

  • Debit Memo Inquiries  

    • Travel Agency Sales and Audit
    • PHX-RWE-TAA
    • 4000 E. Sky Harbor Blvd.
    • Phoenix, AZ 85034

    • Email: debit.memos@aa.com

  • SalesLink Services Sales Support  

    • Operational Hours: Local Office Hours apply (GMT/CET) for covered accounts
    • Please contact your known local Sales Support Center

  • SalesLink Services Technical Support  

    • SalesLink Services Technical Support assists with the following:
      • Sign In/registration issues/questions
      • Waiver request processing issues/questions
    • Operational Hours: Monday - Friday 8:00 a.m. - 7:00 p.m. (CST)
    • Phone: 800-727-2422
    • Email: aasaleslink.support@aa.com

  • Agency Relations  

    • Agency Relations Desk inquiries may include issues involving:
      • Policy and procedures clarification
      • Agency communications
      • GDS problems
      • PNR research
      • Paid seats
      • Check-in
      • TSA Pre✓®
    • Operational Hours: Monday – Friday 8:30 a.m. – 6:00 p.m. (CST)
    • Email: agency.relations@aa.com
  • AA Refunds  

    • Agencies can submit refund requests and lost ticket applications online at Refunds. Requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.

    • Agencies and customers can also immediately check the status of their refund request.

    • All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.

    • Request a refund online
    • Apply for a lost ticket refund
    • Check refund status
    • Find ticket number

    • Passenger Refunds Address
    • American Airlines, Inc.
    • Attention: Passenger Refunds
    • 4000 E. Sky Harbor Blvd.
    • P.O. Box 2000025
    • Phoenix, AZ 85034

    • For additional information regarding ticket refunds, please visit the Refunds Help page on our Ticket Refund site.

  • AirPass  

    • Reservations:
    • Operational Hours: All Working Days - 24/7 (CST)
    • Phone: 800-433-6464 or 800-433-6355 option 3
    • Website: www.airpass.aa.com

    • Customer Service:
    • Sales & Support:
  • Debit Memo Inquiries  

    • Travel Agency Sales and Audit
    • PHX-RWE-TAA
    • 4000 E. Sky Harbor Blvd.
    • Phoenix, AZ 85034

    • Email: debit.memos@aa.com