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Sales Support contact us
First point of contact for Travel Agent servicing
  • Sales Support Contact Center  

    • Operational Hours: 24/7
    • Email: american.support@aa.com
    • Phone: 800-621-8489 (covered accounts)
    • Phone: 817-786-0852 (non-covered accounts)
    • Be prepared to enter your 7-digit IATA number, or the 6-digit CART number for your contracted corporate account

  • SalesLink Services Technical Support  

    • SalesLink Services Technical Support assists with the following:
      • Sign In/registration issues/questions
      • Waiver request processing issues/questions
    • Operational Hours: Monday - Friday 8:00 a.m. - 7:00 p.m. (CST)
    • Phone: 800-727-2422
    • Email: aasaleslink.support@aa.com

  • SalesLink Insights  

    • SalesLink Insights Technical Support

    • For any SalesLink Insights reports assistance, please contact your American Airlines account representative for assistance.

  • Agency Relations  

    • Agency Relations Desk inquiries may include issues involving:
      • Policy and procedures clarification
      • Agency communications
      • GDS problems
      • PNR research
      • Paid seats
      • Check-in
      • TSA Pre✓®
    • Operational Hours: Monday - Friday 8:00 a.m. - 6:00 p.m. (CST)
    • Email: agency.relations@aa.com
  • AA Refunds  

    • Refund requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.

    • Agencies and customers can also immediately check the status of their refund request.

    • All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.

    • Request a refund online
    • Check refund status
    • Find ticket number

    • Passenger Refunds Address:
    • American Airlines, Inc.
    • Attention: Passenger Refunds
    • 4000 E. Sky Harbor Blvd.
    • P.O. Box 2000025
    • Phoenix, AZ 85034

    • Hours of Operation:
    • Refund Customer Service Hours: Monday - Friday 8:30 a.m. - 12:30 p.m. and 1:30 p.m. - 4:30 p.m. (CST)
    • Fax: 800-892-3447
    • International Fax: 480-693-2759

    • For additional information regarding ticket refunds, please visit the Refunds Help page on our Ticket Refund site.

  • AirPass  

    • Reservations:
    • Operational Hours: All Working Days - 24/7 (CST)
    • Phone: 800-433-6464 or 800-433-6355 option 3
    • Website: www.airpass.aa.com

    • Sales & Customer Service:

  • Business Extra  

    • Reservations:
    • Operational Hours: Monday - Friday 7:00 a.m. - 10:30 p.m. (CST), Saturday - Sunday 7:00 AM - 8:00 PM (CST)
    • Phone: 800-433-1790
    • Website: www.businessextra.com

    • Customer Service:
  • Corporate Price Discrepancy  

    • Corporate Pricing Discrepancy Form:

    • Complete form here

  • Debit Memo Inquiries  

    • Travel Agency Sales and Audit
    • PHX-RWE-TAA
    • 4000 E. Sky Harbor Blvd.
    • Phoenix, AZ 85034

    • Email: debit.memos@aa.com
    • Note: A dispute must be filed in ARC Memo Manager or BSP prior to contacting the Debit Memo team

  • Electronic Support Desk  

    • Electronic Support Desk (ESD) inquires include:
      • ATO/AA Processing Errors
      • Ticketing Functionality Errors
      • Agency Processing Errors (other than date/time/routing changes)
      • NOGO to OK approved status changes
    • Operational Hours: Monday - Friday 8:00 a.m. - 5:30 p.m. (CST) (excluding US Holidays)
    • Phone: 800-233-3229
    • Email: electronic.support@aa.com

  • Ticket Redemption Center  

    • For booking and ticketing agency earned, free, and reduced rate travel:
    • Operational Hours: Monday - Friday 8:30 a.m. - 5:30 p.m. (CST)
    • Email: ticket.redemption@aa.com
    • For booking and ticketing agency earned free and reduced rate travel.
    • Phone: 1-800-727-2142

  • Other AA Department Phone Numbers  

    • Service name Phone numbers
      AA Cargo & Priority Parcel 800-227-4622
      AA Group & Meeting Travel 800-221-2255
      AA Meeting Services 800-433-1790
      AAdvantage Member Desk 800-882-8880
      AAdvantage Gold Desk 800-848-4653
      AAdvantage Platinum Desk 800-843-3000
      AAdvantage Executive Platinum Desk 800-843-6200
      Admiral's Clubs 800-237-7971
      American Airlines Vacations 800-321-2121
      Baggage Customer Service 800-433-7300

  • Sales Support Contact Center  

  • SalesLink Services Technical Support  

  • Agency Relations  

    • Agency Relations Desk inquiries may include issues involving:
      • Policy and procedures clarification
      • Agency communications
      • GDS problems
      • PNR research
      • Paid seats
      • Check-in
      • TSA Pre✓®
    • Operational Hours: Monday – Friday 8:00 a.m. – 6:00 p.m. (CST)
    • Email: agency.relations@aa.com
  • Corporate Price Discrepancy  

    • Corporate Pricing Discrepancy Form:

    • Complete form here

  • Debit Memo Inquiries  

    • Travel Agency Sales and Audit
    • PHX-RWE-TAA
    • 4000 E. Sky Harbor Blvd.
    • Phoenix, AZ 85034

    • Email: debit.memos@aa.com
    • Note: A dispute must be filed in BSP prior to contacting the Debit Memo team

  • Sales Support Contact Center  

    • Operational Hours: Monday - Friday 9:00 a.m. to 6:00 p.m. local time:

  • Sales Services Technical Support  

    • Please contact Sales Support Center for the following items:
      • Sign In/Registration issues/questions
      • Waiver Request processing issues/questions

  • Agency Relations  

    • Agency Relations Desk inquiries may include issues involving:
      • Policy and procedures clarification
      • Agency communications
      • GDS problems
      • PNR research
      • Paid seats
      • Check-in
      • TSA Pre✓®
    • Operational Hours: Monday – Friday 8:00 a.m. – 6:00 p.m. (CST)
    • Email: agency.relations@aa.com

  • Corporate Price Discrepancy  

    • Corporate Pricing Discrepancy Form:

    • Complete form here

  • Debit Memo Inquiries  

    • Travel Agency Sales and Audit
    • PHX-RWE-TAA
    • 4000 E. Sky Harbor Blvd.
    • Phoenix, AZ 85034

    • Email: debit.memos@aa.com
    • Note: A dispute must be filed in BSP prior to contacting the Debit Memo team

  • Sales Support Contact Center  

    • Operational Hours: Local Office Hours apply (GMT/CET) for covered accounts
    • Please contact your known local Sales Support Center

  • SalesLink Services Technical Support  

    • SalesLink Services Technical Support assists with the following:
      • Sign In/registration issues/questions
      • Waiver request processing issues/questions
    • Operational Hours: Monday - Friday 8:00 a.m. - 7:00 p.m. (CST)
    • Phone: 800-727-2422
    • Email: aasaleslink.support@aa.com

  • Agency Relations  

    • Agency Relations Desk inquiries may include issues involving:
      • Policy and procedures clarification
      • Agency communications
      • GDS problems
      • PNR research
      • Paid seats
      • Check-in
      • TSA Pre✓®
    • Operational Hours: Monday – Friday 8:00 a.m. – 6:00 p.m. (CST)
    • Email: agency.relations@aa.com
  • AA Refunds  

    • Refund requests will be accepted for any American or American Eagle paper or electronic tickets that are less than 13 months old.

    • Agencies and customers can also immediately check the status of their refund request.

    • All eligible refund requests and lost ticket applications will be accepted online but some may require manual review before processing is completed.

    • Request a refund online
    • Check refund status
    • Find ticket number

    • Passenger Refunds Address
    • American Airlines, Inc.
    • Attention: Passenger Refunds
    • 4000 E. Sky Harbor Blvd.
    • P.O. Box 2000025
    • Phoenix, AZ 85034

    • For additional information regarding ticket refunds, please visit the Refunds Help page on our Ticket Refund site.

  • AirPass  

    • Reservations:
    • Operational Hours: All Working Days - 24/7 (CST)
    • Phone: 800-433-6464 or 800-433-6355 option 3
    • Website: www.airpass.aa.com

    • Sales and Customer Service:
  • Corporate Price Discrepancy  

    • Corporate Pricing Discrepancy Form:

    • Complete form here

  • Debit Memo Inquiries  

    • Travel Agency Sales and Audit
    • PHX-RWE-TAA
    • 4000 E. Sky Harbor Blvd.
    • Phoenix, AZ 85034

    • Email: debit.memos@aa.com
    • Note: A dispute must be filed in BSP prior to contacting the Debit Memo team